Shipping FAQ - US Customers
Frequently Asked Questions About US Shipping
How long will my order take to arrive?
Delivery times depend on the shipping method you select:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- Overnight Shipping: 1 business day
Please note that processing takes 1-2 business days before your order ships.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $50 within the United States.
How can I track my order?
Once your order ships, you'll receive an email with a tracking number. You can use this number to monitor your package's progress through the carrier's website.
Do you ship to Alaska and Hawaii?
Yes, we ship to all 50 US states, including Alaska and Hawaii. Please note that delivery times may be slightly longer for these locations.
What happens if my package is lost or damaged?
If your package is lost or arrives damaged, please contact our customer service team immediately. We'll work with you to resolve the issue as quickly as possible.
Can I change my shipping address after placing an order?
If your order hasn't been processed yet, we may be able to update your shipping address. Please contact us as soon as possible with your order number and the correct address.
Who fulfills your orders?
Our orders are fulfilled by CJ Dropshipping, a trusted fulfillment partner that ensures quality and timely delivery of your products.
Do you ship internationally?
Currently, we only ship within the United States. We're working on expanding our shipping options in the future.
What if I need my order by a specific date?
We recommend selecting Express or Overnight shipping if you need your order quickly. Keep in mind our 1-2 day processing time when calculating delivery dates. For time-sensitive orders, please contact us to confirm availability.
